If you are a non-EU customer, please see our returns policy. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice center (for example the Citizen's Advice Bureau if you are in the UK).
Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within twenty eight (28) working days following your receipt of the goods or the date on which we begin provision of the services.
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